Dictate in any app · Support
Freshdesk agents work a queue, and the queue is measured in tickets per hour. With Typally you hold a hotkey, speak, and the text lands in Freshdesk exactly where your cursor was.
Written by the team behind Typally. Freshdesk's own features are described as accurately as we can — check them yourself before switching anything.None for composing. Canned responses cover repeated text.
Canned responses handle the repeated parts, which leaves the agent typing the one paragraph that is specific to this customer — the paragraph that decides whether the reply feels like a person or a form.
In practice people use it for: Ticket replies, private notes, escalation context, and the knowledge base article you keep meaning to write.
Because Typally types at the system level rather than plugging into Freshdesk, setup is the same everywhere:
Install, sign in, and it waits in the tray.
Make sure Freshdesk has the cursor in the intended field; that is the only thing that decides where words appear.
Push to talk, say your piece, release to transcribe.
Freshdesk keeps public replies and private notes in adjacent tabs, and it is easy to send an internal comment to the customer.
Typally types into the reply editor and private notes from the same key, so the customer-specific paragraph beside your canned response stops being the bottleneck. It is also what makes writing the knowledge base article realistic — speaking one takes about as long as answering the same question individually for the fourth time.
The same shipping question arrives for the fourth time in a week. Instead of another reply, the agent talks out a knowledge base article in three minutes, links it, and the question stops arriving.
When you answer the same question for the third time, dictate it as a knowledge base article instead of a fourth reply. The article takes about as long to speak as the reply would.
Freshdesk keeps public replies and private notes in adjacent tabs, and it is easy to send an internal comment to the customer.
No. Replies and notes are typed into the editor.
Yes, and it is a good use — articles are long-form and rarely get written otherwise.
Yes. Insert the canned text, then dictate the customer-specific part around it.
You can try this on the free plan — 100 minutes a month, no card, no trial countdown.
Also dictate in: Zendesk · Intercom · Help Scout · Gorgias · see all apps