Dictate in any app · Support
Intercom conversations are live, and typing while a customer waits is the whole problem. Hold a key and talk: Typally transcribes and types it into Intercom without you touching the keyboard.
We make Typally, so treat this as a vendor's guide. Where Intercom has a built-in option we say so, including when it is the better choice.AI reply suggestions and summaries that generate text rather than transcribe yours.
Live chat has a clock on it. A customer watching a typing indicator for ninety seconds is a customer losing patience, so agents send short replies and then three follow-ups to correct them.
In practice people use it for: Live chat replies, internal notes for the next agent, macro-adjacent explanations, and conversation summaries at handover.
Typally runs in the background and types into whatever window has focus, so there is nothing to install inside Intercom:
Windows or macOS build, signed in once.
Put the cursor in the field you are about to fill — Intercom decides where the text lands, not Typally.
Say the whole thought, then let go. No time limit.
Intercom sends on Enter in the composer, and the internal-note tab is one click away from the customer reply. Check both before speaking.
Typally types into the live chat composer, so the full first reply arrives in the time a customer would otherwise spend watching a typing indicator. One complete answer resolves conversations that three fragments turn into an argument. The internal note tab is one click away, so check which composer has focus.
An agent handling four live conversations at once answers the complicated one properly by speaking it — the full explanation of why the charge appeared, in about twenty seconds — instead of the fragmented version that would have needed three corrections.
Dictate the full first reply instead of sending three fragments. One complete answer resolves conversations that a rapid partial answer turns into an argument.
Intercom sends on Enter in the composer, and the internal-note tab is one click away from the customer reply. Check both before speaking.
No. Its AI drafts replies; it does not transcribe your speech.
Yes. Switch to the note tab first — it is a separate composer from the customer reply.
It makes composing faster. Whether that moves your metrics depends on where your time actually goes.
There is a permanent free tier of 100 minutes a month. Pro costs $7.99/month and raises the limit.
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