Dictate in any app · Support
Support replies are high-volume, semi-repetitive typing — the workload dictation helps most. Typally works at the keyboard level, so anywhere Zendesk accepts typing, it accepts your voice instead.
Yes, we build Typally. That is also why the section on Zendesk's built-in option is honest: people who switch after trying both are the ones who stay.None for composing replies.
Support agents type all day, and quality drops as the queue grows. Macros cover the repetitive part, but the customer-specific paragraph — the part that decides whether the reply feels human — is still typed from scratch every time.
In practice people use it for: Ticket replies, internal notes for the next agent, escalation summaries, and the careful reply to an upset customer.
Because Typally types at the system level rather than plugging into Zendesk, setup is the same everywhere:
Windows or macOS build, signed in once.
Put the cursor in the field you are about to fill — Zendesk decides where the text lands, not Typally.
Nothing truncates part-way through.
Zendesk has keyboard shortcuts that can submit or change ticket status. Click into the reply box before speaking so nothing lands on the ticket controls.
Typally types into the reply editor, so macros can handle the boilerplate while the customer-specific paragraph — the part that decides whether the reply feels human — is spoken. Click into the reply box first; Zendesk's shortcuts can submit or change ticket status.
An agent working through a queue inserts the refund macro, then dictates two sentences about this particular customer's situation before it. The reply goes out in under a minute and does not read like a form letter, which is the difference between a resolved ticket and a reply that starts another round.
Use macros for the boilerplate and dictation for the personal paragraph. That combination is faster than typing and warmer than an all-macro reply.
Zendesk has keyboard shortcuts that can submit or change ticket status. Click into the reply box before speaking so nothing lands on the ticket controls.
Not for composing replies. A system-level tool types into the reply editor like a keyboard.
Yes. Insert the macro first, then dictate the customer-specific part into the same reply.
Background noise does affect accuracy. A headset microphone and push-to-talk rather than always-on listening make a large difference.
There is a permanent free tier of 100 minutes a month. Pro costs $7.99/month and raises the limit.
Also dictate in: Gmail · Slack · Outlook · see all apps