Dictate in any app · Support
Help Scout is built to make support email sound human, which makes generated replies self-defeating. Typally types what you say straight into Help Scout — hold a key, talk, let go — so you can dictate anywhere Help Scout lets you type.
We make Typally, so treat this as a vendor's guide. Where Help Scout has a built-in option we say so, including when it is the better choice.None for dictation. Saved replies handle repeated content.
The product's positioning is conversational, personal support. That is precisely the writing that cannot be templated, and it is all typed by hand at the end of a long queue.
In practice people use it for: Email replies, internal notes, Docs articles, and the apology that needs to sound like a person wrote it.
Typally runs in the background and types into whatever window has focus, so there is nothing to install inside Help Scout:
Grab the build for your platform and create an account.
Put the cursor in the field you are about to fill — Help Scout decides where the text lands, not Typally.
The recording lasts exactly as long as you do.
Help Scout's editor has separate reply and note modes with similar styling. Confirm the mode before dictating anything internal.
Typally types into replies, internal notes and Docs articles, so the personal paragraph beside your saved reply is quick enough to write every time. Spoken apologies stay direct where written ones drift into passive-voice hedging, which is exactly what Help Scout's whole positioning is against.
A customer's order was lost and the reply matters. Spoken, it says what happened, what it cost them and what is being done, in plain words. Typed at the end of a queue, it would have been three sentences of passive voice.
Dictate anything with an apology or an explanation in it. Written apologies drift towards corporate hedging; spoken ones stay direct.
Help Scout's editor has separate reply and note modes with similar styling. Confirm the mode before dictating anything internal.
No. All composing is typed.
Yes — the Docs editor is a standard rich-text field.
It suits it. Spoken language is naturally less formal, which is what the product is designed around.
Free plan: 100 minutes of dictation a month, no card. Pro is $7.99/month if you want more.
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