Dictate in any app · Support
E-commerce support is high volume, repetitive, and judged on whether it sounds human. Typally works at the keyboard level, so anywhere Gorgias accepts typing, it accepts your voice instead.
This is a vendor guide from the makers of Typally. Anything we say about Gorgias is worth verifying — third-party features change without notice.Macros and AI reply suggestions. No dictation of your own speech.
An agent handling two hundred tickets a day leans on macros for everything. The result is technically correct and obviously automated, and customers of small brands notice immediately because they chose the brand for not being faceless.
In practice people use it for: Ticket replies, the personal paragraph beside a macro, internal notes, and order-specific explanations.
Nothing changes inside Gorgias itself. Typally sits in the tray and types into the focused window:
Windows or macOS build, signed in once.
The cursor position is the whole instruction — Gorgias routes the keystrokes from there.
Say the whole thought, then let go. No time limit.
Gorgias shows customer replies and internal notes in the same thread view. Check which composer you are in.
Typally types into the reply editor, so the human paragraph beside your macro costs about as long as saying it. Its cleanup pass punctuates and removes filler, which means a spoken apology reads as considered rather than as a transcript.
An agent handling a lost-parcel complaint speaks the apology and explanation rather than pasting a macro. The customer replies thanking them, which had not happened once that week.
Macro the policy, speak the apology. Written apologies drift into passive voice; spoken ones stay direct, which is what defuses an angry customer.
Gorgias shows customer replies and internal notes in the same thread view. Check which composer you are in.
No. Its AI suggests replies; composing is typed.
Write the customer-specific paragraph yourself. That paragraph is the only part anyone reads closely.
Yes. Switch to the note composer first.
Start on the free plan (100 minutes a month, no card). Pro lifts the cap and adds meeting notes for $7.99/month.
Also dictate in: Zendesk · Intercom · Shopify · see all apps