Dictate in any app · Support
ServiceNow tickets are read by people who were not there, which makes the description everything. Typally works at the keyboard level, so anywhere ServiceNow accepts typing, it accepts your voice instead.
We make Typally, so treat this as a vendor's guide. Where ServiceNow has a built-in option we say so, including when it is the better choice.None for composing. Its AI features summarise and suggest rather than transcribe.
Enterprise service management routes tickets between teams who share no context. A one-line description guarantees a round trip asking what the user meant, and each round trip is a day.
In practice people use it for: Incident descriptions, resolution notes, knowledge base articles, change request justifications, and work notes.
Setup happens once, outside ServiceNow, and then applies to every program on the machine:
Windows or macOS build, signed in once.
Text goes wherever ServiceNow has focus. One click first saves undoing a paragraph in the wrong box.
Nothing truncates part-way through.
Work notes and customer-visible comments are different fields sitting next to each other. Confirm which has focus before dictating anything internal.
Typally types into incident descriptions, work notes and resolution notes, so a closed ticket becomes reusable knowledge rather than a dead end. Confirm which field has focus first — work notes and customer-visible comments sit next to each other and are not the same audience.
A platform team starts speaking full resolution notes instead of typing 'restarted service'. Within a quarter the same incidents are being resolved by first-line staff, because the notes explain what was actually wrong.
Write the resolution note for the person who gets the same incident next year. That note becomes the knowledge base article, or it should.
Work notes and customer-visible comments are different fields sitting next to each other. Confirm which has focus before dictating anything internal.
No. Its AI summarises and suggests; composing is typed.
The resolution note. It is what turns a closed ticket into reusable knowledge, and it is written last when everyone wants to move on.
Yes, and detail there tends to speed up approval boards rather than slow them down.
There is a permanent free tier of 100 minutes a month. Pro costs $7.99/month and raises the limit.
Also dictate in: Jira Service Management · Freshservice · Zendesk · see all apps