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IT service management runs on tickets that assume knowledge nobody wrote down. Typally types what you say straight into Freshservice — hold a key, talk, let go — so you can dictate anywhere Freshservice lets you type.
We make Typally, so treat this as a vendor's guide. Where Freshservice has a built-in option we say so, including when it is the better choice.None for composing replies and notes.
Internal IT supports every department and is expected to remember every system. The institutional knowledge lives in a handful of long-serving people, and the moment they leave, the tickets become unanswerable.
In practice people use it for: Ticket replies, resolution notes, solution articles, change descriptions, and asset notes.
Typally runs in the background and types into whatever window has focus, so there is nothing to install inside Freshservice:
Windows or macOS build, signed in once.
Put the cursor in the field you are about to fill — Freshservice decides where the text lands, not Typally.
Say the whole thought, then let go. No time limit.
Public replies and private notes sit close together. Check which one has focus.
Typally types into ticket replies, resolution notes and solution articles, so the institutional knowledge that lives in two long-serving people can actually be written down. A resolution note spoken while resolving takes seconds; the same note promised for later never gets written at all.
An IT lead about to leave a company spends her last week dictating solution articles for the forty things only she knew. Her replacement inherits documentation instead of folklore.
Dictate the solution article while resolving the ticket rather than promising to write it later. Later does not arrive.
Public replies and private notes sit close together. Check which one has focus.
No. Composing is typed throughout.
The solution article. It converts one resolved ticket into every future ticket resolved faster.
Yes, and detailed change descriptions tend to move through approval faster than terse ones.
Free plan: 100 minutes of dictation a month, no card. Pro is $7.99/month if you want more.
Also dictate in: Jira Service Management · ServiceNow · Zendesk · see all apps