Dictate in any app · Support
Service desks turn on the quality of two things: request descriptions and resolution notes. Hold a key and talk: Typally transcribes and types it into Jira Service Management without you touching the keyboard.
Written by the team behind Typally. Jira Service Management's own features are described as accurately as we can — check them yourself before switching anything.None for composing. Atlassian's AI features summarise rather than transcribe.
An internal service desk fields the same questions repeatedly. Each is answered individually because writing the knowledge article takes longer than answering once more — a calculation that is wrong after the third time.
In practice people use it for: Request descriptions, internal comments, resolution notes, knowledge base articles, and change request justifications.
Because Typally types at the system level rather than plugging into Jira Service Management, setup is the same everywhere:
Windows or macOS, then sign in. No card for the free tier.
Make sure Jira Service Management has the cursor in the intended field; that is the only thing that decides where words appear.
Hold, talk, release. Long passages are fine.
Customer-visible replies and internal comments are adjacent tabs. Confirm the tab before dictating anything internal.
Typally types into request descriptions, internal comments and knowledge articles, so the third time you answer a question you can write the article instead. Speaking one costs about the same as another individual reply, which changes the arithmetic that keeps service desks answering the same thing forever.
A service desk answering the same VPN question weekly finally dictates the article, in four minutes. The ticket volume for that issue falls by most of itself within a month.
The third time you answer a question, dictate it as a knowledge article instead. Speaking it takes about as long as another individual reply.
Customer-visible replies and internal comments are adjacent tabs. Confirm the tab before dictating anything internal.
No. Its AI summarises; composing is typed.
The cause and the fix, written for someone who will meet the same problem without your context.
Yes, and it is the highest-leverage writing a service desk does.
There is a permanent free tier of 100 minutes a month. Pro costs $7.99/month and raises the limit.
Also dictate in: ServiceNow · Freshservice · Zendesk · see all apps