Dictate in any app · Support
LiveChat agents are measured on response time, which pushes replies toward being too short. Typally types what you say straight into LiveChat — hold a key, talk, let go — so you can dictate anywhere LiveChat lets you type.
We make Typally, so treat this as a vendor's guide. Where LiveChat has a built-in option we say so, including when it is the better choice.Canned responses and AI features by plan. No dictation.
Response-time targets reward speed over completeness, so agents send fast partial answers. The customer then asks the same question differently, and the conversation takes longer than a complete first reply would have.
In practice people use it for: Chat replies, canned response libraries, internal notes, and post-chat summaries.
Typally runs in the background and types into whatever window has focus, so there is nothing to install inside LiveChat:
One install, one sign-in. Nothing else to configure.
Put the cursor in the field you are about to fill — LiveChat decides where the text lands, not Typally.
Hold, talk, release. Long passages are fine.
Enter sends. Compose anything long with that in mind, or draft it in the notes field first.
Typally types into the chat composer and the canned response editor equally. Its cleanup pass matters in live chat more than most places: what you say arrives punctuated and filler-free, which is the difference between fast and sloppy.
An agent rewrites the twenty most-used canned responses by speaking them aloud. They stop sounding like policy extracts, and the team's satisfaction scores move without anyone changing the underlying answers.
Build canned responses for the policy and speak the specifics. That combination is both fast and specific, which the metrics and the customer each want.
Enter sends. Compose anything long with that in mind, or draft it in the notes field first.
No. Composing is typed.
It shortens composing. Whether that moves the metric depends on where the delay actually is.
Yes, and speaking them tends to produce warmer phrasing than typing does.
Free plan: 100 minutes of dictation a month, no card. Pro is $7.99/month if you want more.
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